Goog Web Hosting, No Phone Support?
September 29, 2008
I can not imagine that any quality web hosting company does not provide phone support to its customers. Taking phone calls is important because any client might need a to discuss a number of things with its provider – from technical support and service customization to upgrade to higher class web hosting solution. Having someone on the other side of the line is a proof of reliability and physical presence. This should mean that a phone support is a part of any quality web hosting service. But there are good web hosts that neither provide phone support, nor list their phone numbers or physical locations on their websites. who do they make it?
The most important thing that web hosts who do not provide phone support do is to respond promptly to support tickets. Any hosting company that can not be reached by the phone must respond within no more than 30 minutes after its customers send email or submit support tickets to its support system. This model works and many people prefer to submit support tickets instead of dialing phone numbers.
10 Great Years. Why To Admire Google
September 27, 2008
I’m the last one who will wait on a line to glorify Google. If you search Daw blog on “Google” related keywords you’ll find some very critical reviews about Google products and policies. But all those are part of the game. They don’t devaluate Google as a company or depreciate its achievements, and leading role of building the modern web. But I’m sure that Google is much more important as social phenomenon than as technological one. Why?
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